Q. LinkSource will not accept my login and password even after I set my browser to accept cookies. How can I get in?

Answer

You should never be prompted to log in with a username and password when using the databases.  All you should need to enter to gain access is your 14-digit library card number.

If you are seeing a username/password prompt, this may be caused by your antivirus software's privacy settings blocking the temporary username and password combination generated when you enter your barcode number.  Try disabling these settings in your antivirus software (they may be labeled "privacy manager" or "privacy guard"), or simply disabling your antivirus software entirely while using the online databases.

If you are only experiencing this problem with LinkSource, and not when you access the databases directly, you may wish to use E-Journals A-Z (see below) to locate the database or databases containing the article(s) you are looking for, and then browse to the article directly, avoiding LinkSource.

If this does not solve the problem, then there may be a deeper issue.  In this case, contact your campus librarians for more assistance.

  • Last Updated Jan 30, 2018
  • Views 267
  • Answered By Online Librarians

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