Q. I am looking for customer satisfaction surveys on smart meters for utilities.

I know J.D. Power conducts a survey. Does Baker College have access to the J.D. Power database? I need 3 surveys to validate a hypothesis that customers are happy with smart meters for BUS 678.

Answer

Thank you for the question about customer satisfaction surveys on utility smart meters.

You may want to try directly searching the J.D. Power website.

In the upper right corner of the screen, click on the magnifying glass icon.

In the search box, type utility "smart metering" "customer satisfaction survey".

Hit the Enter key.

If you need to narrow the number of results, you can do so by typing in additional keywords in the search box above the results and/or selecting items from the three drop-down menus.

Thank you for using ASK US. For more information, please contact your campus library/ARC.

  • Last Updated Jan 30, 2018
  • Views 71
  • Answered By Kelly Bayee

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