Q. I need statistics on good vs bad customer service


You can try a combination of keywords: customer service, polls, surveys, statistics. Here are a few databases to get started on your research:

Business Source Complete (EBSCO)

Small Business Collection

They can be found at the Online Resources page under the Business category.

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  • Last Updated Jan 30, 2018
  • Views 195
  • Answered By Baker Librarians

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